Alima為什麼要換新刷?解答請看這*^O^*

之前剛收到alima新#25粉底刷的時候

因為外貌跟包裝還有刷毛都不大一樣

所以寫信去跟alima的客服Kate反應了一下

(怎麼不一樣就麻煩參考alima達人JC的網誌囉)



結果客服的來信如下:



Dear 小桃,

So sorry for the delay in getting back to you!!

We actually prefer the new brush packaging because the old, heavier covers sometimes distorted the brush heads, and caused problems. We ended up with unusable brushes split in the middle by those covers. The new covers are 'gentler' on the brushes, even though they are not really reusable. We'll be coming our with a great brush bag designed especially to protect our brushes, and, we hope, be the best of both worlds.

We did change brush manufacturers, partly for the very reason you brought to our attention a few months ago. Not only could we just simply not get enough brushes from our old manufacturer, but we could not rely on the quality, either. In fact, each batch seemed to be a bit different from every other batch, and we sent many batches back with problems. The new manufacturer can meet our demand for high quality, well designed brushes ( so far :)) I hope very much that your friends enjoy the new brushes. We worked on them for months, and feel that they are superior to the originals in a lot of ways. We're also very happy to have a reliable, steady supply so we don't have to spend long periods with out of stock brushes.

Many many thanks for your wonderful support Lisa! We never cease to be amazed by you and our clients in Taiwan and China.

Happy New Year!

Warmly,

Kate O'Brien

Alima Cosmetics, Inc.

kate@alimacosmetics.com

1-888-380-5420

www.alimacosmetics.com





我問Kate的第一個問題是

為什麼新刷要換包裝

因為就刷的包裝是比較厚的塑膠

而且還有一個塑膠圓筒套,可以保護刷毛

可是新刷只有用普通塑膠袋裝著而已

Kate的回答是

因為就刷的包裝有時候會傷到刷毛

讓刷毛分岔

有一些刷子被刷毛套搞得"刷毛中分"

不能用了

新的包裝雖然不能提供保護

但是也不會因為太硬而傷到刷毛

alima現在正在設計新的刷具袋

希望是個好的解決方式

其實我跟JC一樣有疑惑,為啥有圓筒保護刷毛了

厚的塑膠套還會讓刷毛中分?

後來我想想,有可能運送的過程中,圓筒被往後推了

就像我們平常要用刷子,得先把圓筒往後推一樣

才能把刷子拿出來

如果運送的過程中圓筒被往後推,就沒辦法保護刷毛

如此一來,硬的刷毛套就真的會讓刷毛中分了

看來客服是收到不少損毀的刷具

才會注意到這個問題

我問Kate的第二個問題

新的刷具看起來跟舊的刷具不一樣,是不是換製造工廠?



Kate的回答是

的確是換新工廠了

而且會換工廠的其中一個原因還跟小桃有關^^||

就是之前小桃反應我的兩隻舊粉底刷形狀不一樣

http://www.wretch.cc/blog/peachlai&article_id=12012818

alima發現之前舊的製造的供貨量不穩定

而且品質也不穩定.每批刷子的樣子都不大一樣

她們也常常得把有問題的刷子送回製造廠

新的製造廠的表現到目前為止都比舊的製造廠好

供貨量穩定,不用擔心刷子會缺貨很久

alima跟新的製造廠合作了幾個月

到目前為止都很滿意

最後Kate還跟我說謝謝

其實是要跟各位捧場alima的姊妹們說謝謝

來自台灣跟大陸的捧場

讓alima她們覺得很驚喜,呵呵



小桃也忍不住光榮了起來

台灣姐妹們真是推動國民外交不遺餘力呀