alima的超好客服:Kate小姐

之前因為發現自己的#25刷有圓頭跟扁頭之差

http://www.wretch.cc/blog/peachlai&article_id=12012818

在PTT網友的提醒下~~決定寫信跟Kate說

我寫過去的內容是這樣:

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Dear Kate,

 

How are you? I'm doing fine :) I hope you still remember me :p

 

I actually have a question about the #25 big foundation brush. My first #25 brush is round head and looks like this:

http://img72.imageshack.us/img72/3141/roundyn6.jpg

 

My second brush is flat head and look like this

http://img250.imageshack.us/img250/9716/flatkp2.jpg

 

I found the second brush wonderful!! But the first brush a bit too dense. So, why are there differences among these #25 brushes? I asked my friends and they all got the flat head brush (fortunate them :p ), so I'm wondering if the round head brush are simply a weirdo?

 

In my humble opinion, you probably would like to check the brush you've got, and ask the factory not to sell you any of the round head brush. I hope this would be helpful. Since I guess all the negative reviews from makeupalley.com are probably those with the round head brush.

 

Thank you very much if you can give me a reply



小桃



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結果Kate隔天馬上回信,回信的內容如下:



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Dear 小桃,

Oh no! That first brush is nothing like it's supposed to be. Did it lose a bunch of fibers? I'm so sorry for the problem! We'll pop a replacement in the mail for you.?

I hope you have had a wonderful summer!

Warmest regards,

Kate

Kate?O'Brien

Alima Cosmetics, Inc.

kate@alimacosmetics.com

1-888-380-5420

www.alimacosmetics.com

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竟然馬上就要幫我換一枝刷子



我看信以後~~忽然想到我最近有點想要買primer powder跟蜜粉

所以乾脆請她把粉底刷跟我訂的貨一起送來就好

不用特地再送

這樣也幫他們省點運費



結果Kate的回信如下

-----------------------------------------------------

Dear 小桃,



Your replacement brush is already on the way. Thanks so much for your 

thoughtfulness with the shipping fee, but frankly I'm just horrified 

to see that brush you have been working with. It's really strange - I 

hope that there aren't any more out there like it! Anyway, it needs 

to be replaced :))



We have some new foundations coming out in the next few weeks that 

are designed especially for our Asian clients - the 'Beige' shades. 

So far they seem to be really popular with our testers. You might 

find that one works well for you, too. They fall between the neutrals 

and the warms, so are slightly less yellow than the warms. We'll send 

out a newsletter when they are ready ( I hope that the new brushes 

will be ready then, too).



Have a wonderful afternoon 小桃!



Warmly,

Kate

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結果沒想到動作那麼快

已經寄出來了^^|||

小桃應該不久後就會收到了吧



而且Kate也順便跟我說

Alima要出新色了~~~是針對東方人的新色

顏色介於W系列跟N系列之間

這實在是太好啦~~~

之前小桃就在那邊混色

W跟N混來混去搞不訂呢!!!

等她出新色我再來訂一些試用品看看吧



總而言之

Alima的客服實在是太好啦!!!

不過希望不要有不懷好意的人

想要利用這點跟alima敲詐新的粉底刷唷

如果有人這麼做的話

就太過分了!!!會變成台灣國恥唷~~~~

但如果有姊妹真的覺得自己那到的刷子不是平頭,而是圓頭的話

應該要寫信跟客服講

看她們要怎麼處理

我相信她們一定會盡心協助的*^O^*